Frequently Asked Questions

Everything you need to know about your GLOWWA journey.

When will my order arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

Are GLOWWA products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All GLOWWA products are 100% vegan and never tested on animals.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs, provided the product is at least 50% full.

Do you ship internationally?

Currently, we ship to the US, Canada, and the UK. We are working hard to expand our global reach soon. International shipping times vary by destination.

How can I track my order?

Once your order is shipped, you will receive an email with a link to your tracking page. You can also log into your GLOWWA account to view your order status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options like Afterpay and Klarna.